FREQUENTLY ASKED QUESTIONS

Is Savvi a payment gateway or card processor?

Savvi is not a payment gateway or card processor. Savvi is a workflow solution enabling a better customer experience, team productivity, and revenue performance. Savvi users connect their Stripe account during the onboarding process. If you need to create a new Stripe account please check that your business complies with Stripe's terms before connecting to Savvi, including restricted activities.

Will we need a Stripe account to use Savvi?

Yes. Savvi is a workflow solution enabling a better customer experience, team productivity, and revenue performance. Savvi is not a payment gateway or card processor. Savvi users connect their Stripe account during the onboarding process. If you need to create a new Stripe account please check that your business complies with Stripe's terms before connecting to Savvi, including restricted activities.

Are there usage limits?

Usage limits may apply on a case by case basis. Please contact the sales team to confirm your expected sales and transaction volume.

Are there restricted activities?

Please check that your business complies with Stripe's terms before connecting to Savvi, including restricted activities.

I already have a trial account, can I start a subscription?

You can start a subscription plan whenever you are logged into Savvi via your trial account. Just reach out to the sales and support team via the help button on the navigation bar.

Can I upgrade my existing Savvi plan?

You can upgrade your plan whenever you are logged into Savvi. Just reach out to the sales and support team via the help button on the navigation bar.

Can I cancel my subscription?

You can cancel your subscription at any time by giving the team 30 days notice via the in-app messenger. Simply click on the help button in the app.

Meet Savvi.

Distance selling, made simple.
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